Job Title – Customer Service Executive

Terms - Full Time Role

Job Timing – 8 AM to 5 Pm

Salary – Competitive 

Responsibilities: 

• Upkeep & improve Account Health(s) on e-commerce platform(s)
• Manage buyer messages (pre and post order queries on product details, order(s), return and refund, seller invoices for buyers, etc. within specified TAT / timelines.
• Manage & improve Voice of customer, Customer feedbacks
• Manage platform notifications and messages (customer queries, buyer messages, account health related, returns and refunds, inventory, etc.)
• Manage customer returns & refunds and e-commerce platform claims (including return labels)
• Regular MIS / reporting (as per pre-defined frequency) . . . orders, messages, returns and refunds, claims, return labels, inventory, warehouse, etc.
• Provision of e-commerce reports to other teams as & when required - Stay up–to–date on emails & assigned tasks
• Regular upkeeping of assigned worksheets
• Support our client’s invoicing and collections process.



Skills Required: 

• Bachelors Degree
• 2 + years of customer service experience.
• Good Communication Skills (Written & Oral)
• MS-Excel / MS-Word
• Good communication and persuasion skills
• Fluency in English
• Problem Solving skills